Senior executives from the country’s top credit and lending institutions shared what was top of mind for 2021, the top 5 ways they plan to deal with the challenges ahead are:
- Accelerate digitization and automation across the business.
- Rapidly progress the creation of actionable insights from available data
- Pressure testing and strengthen existing risk management and compliance frameworks capabilities
- Continue to increase work from home opportunities and infrastructure to manage and control it
- Make it easier for distressed customers to work with us and reduce reliance on phone channel