Disputes Module | Dispute Resolution & Data Quality

Q: How does the Data Quality Scanner Disputes Module help minimize the number of credit disputes we encounter?

The Data Quality Scanner Disputes Module reduces disputes by automating analysis and monitoring. It delivers measurable impact: Up to 80% reduction in unresolved dispute errors that lead to repeat disputes and FCRA complaints; Monitors 100% of dispute agent responses to improve accuracy, consistency, and reduce Fair Lending risks; Cuts QA review time for complex cases by over 90% with a historical view of disputes and furnishing activity. By prioritizing high-risk issues and improving process efficiency, DQS helps lenders lower operational costs and strengthen compliance.

Q: What data is needed to get started with the Data Quality Scanner Disputes Module?

The Disputes Module works best when paired with the Furnishing Module for a complete view of data quality. To get started, you’ll need Metro 2® data from your furnishing process and indirect dispute and AUD data from e-OSCAR, accessible via the e-OSCAR Archive Report in their portal. All files can be securely transmitted via SFTP to our AWS-hosted environment, which is PCI-DSS certified and undergoes an annual SOC 2 Type 2 audit for compliance and security.

Q: How does this work with our disputes operation?

The Disputes Module integrates seamlessly with your current dispute operations. When paired with the Furnishing Module, it provides a complete view of how furnishing issues drive disputes. You can identify furnishing errors that have the possibility to trigger disputes, measure dispute agent response completeness and accuracy, and target agent or vendor training to reduce repeat disputes. This approach improves compliance, lowers dispute rates, and streamlines quality assurance without disrupting existing workflows.

Comprehensively Assess Data Quality in Credit Bureau Disputes and Responses

Disputes Module

Your main control center for dispute quality and response oversight

The patent-pending Data Quality Scanner Disputes Module uses a combination of Data Quality Scanner Rules, Metro 2®, ACDV, and AUD data to identify data issues in indirect disputes, credit bureau transformations, and agent dispute responses.

Overall Quality Summary

Dashboard preview

Identify Dispute
Triggers

Measure Response
Quality

Target Training to
Reduce Repeats

See the Disputes Module in Action

Disputes Assessed

100%

Assesses indirect credit bureau disputes and agent responses

Account-Level Oversight

Account-level

Identifies and helps resolve dispute response issues

Data Process Monitoring

Metro 2® & ACDV

Monitors data quality across the entire dispute process, from Metro 2 file through dispute response

Reduce Credit Bureau
Dispute Rates 30%+ with the
Data Quality Scanner

Discover how our low-cost solutions inspect every furnished and disputed account against a ruleset of 391 risk-ranked rules for Metro 2® compliance to reduce credit reporting errors by up to 90% and dispute rates by over 30%.

Please fill out the form so we can set you up with our Free Trial that requires minimal IT support to get started via our partnership with Equifax.